This chapter covers key concepts related to Project Communication Management.

1. The knowledge area of Project Communication Management consists of the following processes -

   class="basic"Communication Management Processes

   Process	Process Group	Key Deliverables
   Identify Stakeholders	Initiating	Stakeholders register
   Plan Communications	Planning	Communication Management Plan
   Distribute Information	Executing	Organization process assets updates
   Manage Stakeholders Expectations	Executing	Change requests
   Report Performance	Monitoring and Controlling	Performance Reports

2. Communication Management Plan defines how and when the various stakeholders receive information, and communicate with each other.
3. Memos, emails are examples of non-formal communication.
4. The total number of communication channels between n stakeholders is n(n-1)/2. So if there are ten stakeholders in a project, there are 45 channels of communication.
5. The Identify Stakeholders process involves identifying all persons and organizations that may impact the outcome of project. Project stakeholders may include customers, project team, project sponsor and other persons involved in the project. During stakeholder analysis the power and interest of the stakeholders is plotted with Interest on X-axis and Power on Y-axis. The Inputs, Tools and Techniques, and Output of Identify Stakeholders process is given below.

   Identify Stakeholders

   Inputs	Tools & Techniques	Outputs
   Project Charter	Stakeholder analysis	Stakeholder register
   Procrement documents	Expert judgment	Stakeholder management strategy
   Enterprise environmental factors
   Organizational process assets

6. Plan Communications process involves determining what kind of information should be shared with which project stakeholder. This is documented in the Communication management plan. Also documented is how and when the communication needs to be shared with stakeholders. The Inputs, Tools and Techniques, and Output of Plan Communications process is given below.

   Plan Communications Process

   Inputs	Tools & Techniques	Outputs
   Stakeholder register	Communication requirements analysis	Communications management plan
   Stakeholder management strategy	Communication technology	Project document updates
   Enterprise environmental factors	Communication models
   Organizational process assets	Communication methods

7. Throughout the project duration, information is shared with stakeholders as planned. This sharing of information is part of the Distribute Information process. The Inputs, Tools and Techniques, and Output of Distribute Information process is given below.

   Distribute Information

   Inputs	Tools & Techniques	Outputs
   Project management plan	Communication methods	Organizational process assets updates
   Performance reports	Information distribution tools
   Organizational process assets

8. As part of the Manage Stakeholder Expectations process, the project manager works with the stakeholders, understands and addresses their needs and expectations. The Inputs, Tools and Techniques, and Output of Manage Stakeholder Expectations process is given below.

   Manage Stakeholder Expectations Process

   Inputs	Tools & Techniques	Outputs
   Stakeholder register	Communication methods	Organizational process assets updates
   Stakeholder management strategy	Interpersonal skills	Change requests
   Project management plan	Management skills	Project management plan updates
   Issue log		Project document updates
   Change log
   Organizational process assets

9. The Report Performance process involves sharing the project status reports and measurements with appropriate stakeholders.

   Report Performance Process

   Inputs	Tools & Techniques	Outputs
   Project Management Plan	Variance analysis	Performance reports
   Work performance information	Forecasting methods	Organizational process assets updates
   Work performance measurements	Communication methods	Change requests
   Budget forecasts	Reporting systems
   Organizational process assets